Frequent Backups

If you lose your data or suffer a malicious attack, we can quickly restore your website to its former glory using an offsite backup.

Regular Update Cycles

Updates will be reviewed every month or quarter, depending on the website support and maintenance package you choose.

System, Theme & Plugin Updates

We’ll prevent vulnerabilities and keep your site operating at its best by ensuring all components are running the latest versions.

Malware Monitoring & Removal

We’ll block sophisticated attacks and stop your data from being compromised by identifying, then removing, any malware.

Maintenance & Web Edits

We can make regular tweaks to your content, images and other media to ensure your site continues to reflect your business.

Regular Website Status Reports

Our web experts will highlight any issues or concerns, then suggest ways of improving your system for a better performance.

If you’ve recently launched a website, you should know that the hard work doesn’t end the moment you hit the ‘live’ button.

To protect your company’s greatest marketing asset, you’ll need to make sure that your Content Management System (CMS) is regularly backed up and updated. But as you can imagine, staying on top of your site takes time, energy and resources – three things that most business owners simply don’t have enough of.

Cyan can take over the smooth running of your website on your behalf. For a nominal monthly cost, we’ll make sure your platform stays up to date with the latest software and security patches.

Our website support and maintenance packages also include backup restorations, system updates, uptime monitoring and regular status reports, all of which can be tailored to your precise needs. You’ll have complete peace of mind that your website is being well looked after – and if you somehow lose all your data, or ‘break’ your design, you can count on us to get your site up and running again in a matter of hours.

We offer three distinct services – Level 1, Level 2, and Level 3 – to suit the requirements of a wide range of platforms. If your needs are a little more complex, don’t worry, as we can also provide bespoke quotations on request.

Our team can support and maintain a variety of CMS systems, but we have specialist experience in managing WordPress websites.

Wordpress Website Support

More and more businesses are choosing to invest in WordPress websites because they’re easy to use, completely customisable and extremely powerful. However, because they are based on open source code, they are especially vulnerable to hacks and cyberattacks.

This means that anybody with a WordPress platform needs to make sure they are continually updating their WordPress software, plugins and child themes. It’s the only way they can ensure they’re not putting their content at risk.

At Cyan, we’ve been designing, developing and maintaining WordPress websites for many years. We have expert knowledge of the ins and outs of this popular platform, and we have simple yet effective systems in place to make sure our clients have nothing to worry about if things go wrong. Our WordPress website support services will take the hassle out of the day-to-day maintenance of your site and free up your time, enabling you to focus on running and growing your business!

Content Updates

Too busy to publish that blog? Struggling to find enough hours in the day to update your gallery? Help is at hand! Cyan can also update your site with fresh content as and when you need us to. This service can be factored into your website maintenance package.

Our customers say the nicest things

Cyan took the time to really understand our industry, the positioning of our products within our market and our communication goals before advising us on how best to structure our new website. Their attention to detail has resulted in a site which met all of our objectives and which has enjoyed critical acclaim from our clients and some well-known commentators within our sector.

Monique Bailly, Château Clinet

The quality of Cyan’s proposal was very high; they had really understood the brief and were competitively priced. Throughout the design process Cyan provided an excellent service, we are not an easy client and Stuart and Nicola went out of their way to be supportive and helpful. We are extremely pleased with the finished site and thoroughly recommend Cyan.

Claire Coombs, Fireclad

After searching for a very long time for a company that could take my designs from inside my head to onto the web, professionally and affordably, I finally had the good fortune to be introduced to Cyan Distribution. I have to say it is a long time since I have had the pleasure of dealing with such hard working, talented individuals who seem to instantly understand my every need. I am delighted with the service I have received every step of the way and I would highly recommend them to anyone.

Linzi Else, Rona Hart School of Dance

LEVEL 1 SUPPORT

£ 25

ex VAT per month
Recommended for simple websites that
are not mission-critical
  • Backup restoration in event of website compromise
  • Quarterly update cycle
  • WordPress system updates
  • Plugin updates
  • Theme updates (if child theme used)
  • 24-hour response time
  • 9am-5pm business service

LEVEL 2 SUPPORTMost popular

£ 65

ex VAT per month
Recommended for websites with custom
coding, e-commerce or secure areas
  • Backup restoration in event of website compromise
  • Monthly update cycle
  • WordPress system updates
  • Plugin updates
  • Theme updates (if child theme used)
  • Same day response
  • 9am-5pm business service
  • Malware monitoring and removal
  • 1 hour per month maintenance/web edits

LEVEL 3 SUPPORT

£ 99

ex VAT per month
Recommended for websites with regular
additions and changing content
  • Backup restoration in event of website compromise
  • Monthly update cycle
  • WordPress system updates
  • Plugin updates
  • Theme updates (regardless of configuration)
  • Same day response
  • 9am-5pm business service
  • Malware monitoring and removal
  • 2 hours per month maintenance/web edits

Website Support Reports

Special remarks by our experts, detailing important technical and commercial considerations for your site

Quarterly account manager reviews

Interested in learning more about our website support and maintenance services?

Call Cyan today on 01268 778555 to arrange your free consultation or complete the form to request a quote.